in the final oral exam there are two question types
Audio questions and Video questions
We will ask you a variety of questions, show you videos or scenarios
or have you read a phrase in a professional manner
Whenever the system is about to record you will see a countdown
Audio questions only record your voice when you see the yellow recorder
it means you're being recorded
whenever you're recording use body language and emotion to help show professionalism
video questions record both your voice and your upper body
make sure to look at the camera
It is like giving eye contact to the evaluator.
Speak clearly. Don't mumble or cover your face.
Show professionalism.
Pretend you're interacting with a guest. Smile!
Some questions allow you to answer in your own time so you can prepare responses to them
Click the answer now button to start the countdown.
Auto-Start questions begin can automatically after you watch a video or listen to an audio clip.
be ready to answer when you start the clip
each question you are asked is worth
8 points we evaluate a little differently than traditional linguistic courses we want you to communicate
our evaluators pretend that they are guests of a hotel
and expect any other International guest would expect from you
Did I understand what you said?
this is our English component
your grammar and accent don't have to be perfect, guests don't care, but we do need to understand you
speak clearly
with appropriate word stress
Did you solve my problem?
this is our comprehension component
basically
We need to know that you understood the task and responded appropriately
Did you show professionalism?
The WOW factor is important in service. Sit up straight, show professional body language... show you care!
Good luck on your test! You got this!